How do I return an item?
If you are dissatisfied with your item, you can return your order within 30 days of original shipment date for a refund less original shipping charges and a 10% restocking fee or you can exchange your item for one of our other items effective for all purchases made on 06/07/2020 and thereafter. You will be responsible for all shipping charges. If the item you need is less than the original item we can refund the difference in price.
If your item is damaged, modified, scratched, or in any way not in new condition when it arrives to us, we will not be able to accept your return request regardless of the amount of time that has passed since your original order date or where the damage originated unless it is determined to be a manufacturer defect. You are responsible for getting the item back to us unless it is a Vance product and a manufacture defect is the issue. Original shipping charges will only be refunded if we determine the item to be a manufacture defect. We appreciate your business and our goal is to make you completely satisfied with your item(s) from us.
Instructions on how to send it back. You will want to make sure a receipt is inside the box somewhere for the item you are wanting to return. You will also want to make sure to email us first before sending back at the email below to get authorization to return. After doing these steps and receiving approval, insure your item and ship it back to us at this address:
1266 Ardmore Hwy
Taft, TN 38488 USA
For questions, issues or to request a return, please contact us here:
Phone: +1 (931) 425-6820 EXT 3
Vance Mfg Shipping Policies
SAME DAY SHIPPING!
on orders order before 3PM central time.
All orders will ship same day if ordered before 3PM central time with the exception of major United States national holidays! If there is an issue with your order or we temporarily do not have an item in stock, we will contact you. Your order tracking information will be uploaded as soon as your order is processed and an email will be sent to the email address you provided for your order with the tracking information. If you have any questions regarding shipping, please contact us!
Phone: 1 (931) 425-6820
For International Shipping Inquires please go to the International Shipping Page.
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